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FAQS

Welcome to our FAQ section! Here, you’ll find answers to some of the most common questions about participating in PDA events, the Work Exchange program, ticket sales, and more. If you can’t find what you’re looking for, feel free to reach out to us—we're happy to help!

What are the participation options for events?

We offer two main ways to participate:
Standard Entry: Pay upfront for a Direct Display ($450) or Shared Space ($100).
Flexible Entry: Offset fees through Ticket Sales (sell 15 tickets at $30 each) or Work Exchange ($25/hour toward your fee).

I need updates to my artist page, how do I go about that?

Artist profiles are NON-EDITABLE once submitted. Be sure to put your best foot forward when showcasing your work. If selected, your profile will go live without the option for further edits. A strong profile should include a compelling bio and high-quality product images.

I selected Ticket Sales. I'm having trouble selling tickets. What are my options?

We’re sorry to hear that! You have a few options. First, make sure you’ve reviewed the onboarding materials and videos through the link that was sent to you—they’re an essential step to understanding your responsibilities and the resources we’ve made available. You can also join our Shared Space for a $100 fee, where you can showcase your work in a shared space (2.5' x 3'). Your ticket holders can still support you there! Lastly, our Work Exchange Program allows you to earn hours toward a future showcase. It’s our way of giving back while helping you build your talent portfolio.

What is the NEXT STEP Program?

If you’re a Direct Display or Ticket Sales artist, you’re eligible for the NEXT STEP Program - a second PDA event in any Canadian city where we operate. You should’ve received an email from us with the details on how to apply. Didn’t get the email? No problem—reach out to us here and we’ll help you get booked. Just note that some cities have waiting lists, but we’ll do our best to get you in as soon as possible!

How does the PDA Work Exchange Program work?

This initiative gives artists the chance to volunteer their time behind the scenes or at our events in exchange for reduced booth fees at future showcases. It’s our way of supporting you while removing financial barriers and promoting inclusivity. Each hour worked is valued at $25.00.

Do I have to pay a commission on sales?

Nope, we don’t take a commission. You keep 100% of your sales, but you’re responsible for handling your own transactions.

Does PDA own the rights to my work?

No, PDA doesn’t hold any ownership or copyright of your intellectual property. Artists who upload content to their profiles retain ownership of their work. By uploading content, you grant us a non-exclusive, royalty-free license to use and promote your work in connection with the events you are registered for.

How do the monthly Empowerment and Development talks work?

We host a free live session with an industry expert on the last Tuesday of every month at 12 PM EST. The first 40 minutes cover key insights, followed by a Q&A session. Space is limited to 100 participants, and all sessions are recorded with transcriptions for later access.

How do the drop-in sessions work?

Drop-in sessions are only available to registered artists. We host drop-in sessions twice a week. Each session is recorded, and we can provide a link to the recording if you can’t make it. Join us at the next one on the calendar, or feel free to attend as many as you'd like!

Are tickets refundable?

At Public Display Agency Inc., we strive to create accessible opportunities for artists while ensuring the sustainability of our events. Due to the nature of event planning and financial commitments required to host these events, we have established the following Refund Policy:



1. General Refund Policy

All ticket-based entries and booth fees are non-refundable. Once a payment is made, it is final.

Artists who register for Flexible Entry tiers (Tickets, Shared Display, or Work Exchange) acknowledge that their participation is secured through financial or labor-based commitment and cannot be reversed.

No refunds will be provided for missed events or failure to meet ticket sales requirements.



2. Event Cancellation & Postponement

In the unlikely event that Public Display Agency Inc. cancels the event, all artists and ticket holders will be given the option of:

A full refund of any fees paid.

A credit toward a future event.

If an event is rescheduled, all tickets and artist fees will be transferred to the new date. No refunds will be provided unless an artist or ticket holder can demonstrate that they are unable to attend the rescheduled event.



3. Ticket Sales & Transfers

Artists participating in the Flexible Entry – Ticket Sales tier are responsible for selling their allocated tickets.

Tickets are non-refundable, but they may be transferred to another guest.

In the case of ticket disputes, the ticket holder should contact the artist they purchased from or our support team.



4. Special Circumstances

Refunds may be considered in exceptional cases, such as medical emergencies, at the sole discretion of Public Display Agency Inc.

Requests for refund consideration must be submitted in writing at least 10 days before the event and include supporting documentation.



5. Chargebacks & Disputes

Chargebacks and payment disputes will be handled in accordance with payment processor policies (Square/Stripe).

Any chargebacks deemed invalid will be contested, and legal action may be taken against fraudulent claims.

By purchasing a ticket or registering as an artist, you agree to these terms. If you have any questions, please contact [your email or website contact page].

How does the PDA Learning Portal work?

The PDA Learning Portal is a free online resource designed to help artists develop essential entrepreneurial skills. It includes:



Education and Empowerment Talk Recordings – Recordings of all our monthly expert led talks. 



Step-by-Step Guides – Practical tutorials on pricing, marketing, sales, and business development.
Financial & Funding Resources – Tips on grants, crowdfunding, and budgeting for artists.



Event & Exhibition Strategies – Guidance on applying for shows, selling at events, and engaging collectors.

Do I need to sign up for the Learning Portal to join an Empowerment & Development Talk?

No, you don’t need to sign up for the Learning Portal to attend a talk. Keep an eye on our website for upcoming registration links. Talks are hosted on Zoom, and you’ll register directly through their platform.

Do I need to sign up for the Learning Portal if I'm already booked for a show?

Yes, all artists must sign up separately for the Learning Portal, even if they are booked for a show. Once signed up, you'll have ongoing access to the portal, including after your event, so you can continue using the resources and learning materials.

Can I access the Learning Portal if I'm not ready to participate in an event?

Yes! You don’t need to be booked for an event to benefit from the free resources in the Learning Portal. Simply sign up, and you'll have full access to expert-led talks, guides, and tools to help you grow your creative business at your own pace.

How does PDA support artists beyond events?

Learning Education: Free webinars, resources, and expert-led talks.

Marketing & Promotion: PDA helps artists get exposure through social media, newsletters, and partnerships.

Financial Accessibility: Flexible options to participate in events without upfront financial strain.

Still have questions?

We're here to help you!